Terms and conditions
Last updated October 26, 2026.
These terms cover detailing work booked through this site. Before a booking goes through, you tick a box to say you have read and agree to them. We keep a record of when you agreed and which version of these terms you agreed to.
On this page
1. Booking
Choosing a time on this site, ticking the box to agree to these terms and pressing Confirm booking books that time for you, and we email you a confirmation with the drop-off address. You cannot book online without agreeing to these terms. If we have switched on approval for new bookings, the time is held for you and the booking is confirmed once we approve it; we email you either way. We may cancel a booking that looks false or abusive.
2. Price and payment
The price shown on the pricing page is for a vehicle in ordinary condition. Heavy soiling, pet hair, smoke damage, mold or an oversized vehicle takes longer, and the price may be higher. If that applies to your car, you will be told the new price before any work starts, and you can walk away at no cost.
Extras you add when booking, such as heavy pet hair removal, are priced up front and included in the total you see before you confirm.
Payment is due when the work is finished, unless agreed otherwise.
3. This is a drop-off service
We are not a mobile detailer and we do not travel to you. You bring the vehicle to us at the time you booked, and you collect it when we tell you it is ready.
The drop-off address is sent to you once your booking is confirmed. It is not published on this site.
For a booking to go ahead we need:
- The vehicle brought to us at the booked start time
- The keys left with us for the length of the work
- The vehicle collected once we tell you it is ready
If the vehicle does not arrive, the booking counts as a late cancellation.
4. Timing and delays
Each service is booked for a set length of time: about an hour for a single interior or exterior detail, and three hours for both together, plus a little longer for any extras. Those are estimates, not guarantees. Running over is not grounds for a refund.
Vehicles left with us for longer than the booked time after we have told you they are ready are left at your own risk.
If the work is going to take longer than planned, you will be told as soon as we know.
5. Cancelling and rescheduling
Cancel or move your booking at no charge up to 12 hours before the slot, on the booking page or by calling or texting (945) 267-9590. Inside 12 hours, or if the car is not dropped off at the booked time, we may charge up to half the booking price to cover the lost time.
We may cancel too. If we do, you pay nothing and get first choice of the next available slot.
6. Weather
Some of the work is done outdoors. Heavy rain, storms, freezing conditions or extreme heat may force a booking to move. You will be contacted as early as possible and the booking rescheduled at no charge.
7. Condition of the vehicle
Detailing cleans a car. It does not repair one. Existing damage such as scratches, dents, chips, cracked trim, worn upholstery, perished rubber or failing clear coat will still be there afterwards, and cleaning can make existing damage easier to see.
Tell us about loose trim, aftermarket parts, existing paint damage or anything else fragile before work begins.
8. Valuables
Please take money, electronics, documents and anything of personal value out of the car before you drop it off. We are not responsible for items left in the vehicle. If the trunk or any storage compartment (glovebox, center console, door pockets) is full of personal belongings, we skip that space rather than move your things.
9. Liability
We take reasonable care. If we damage your vehicle through our own negligence, tell us within 48 hours of the booking so it can be inspected and put right. Except where the law says otherwise, our total liability for any booking is limited to the amount you paid for that booking.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
10. Photographs
We may ask to photograph the finished car for our gallery and social media. You can say no, and it changes nothing else about the booking. Published photos never show license plates or house numbers. See the privacy policy for more.
11. Governing law
These terms are governed by the laws of the State of Texas, and any dispute will be handled by the courts of Texas.
12. The monthly plan
The monthly plan is a full interior and exterior detail at the same time every month. The first visit you pick sets the pattern: choosing the second Saturday at 10am means the second Saturday of every month at 10am. A first visit on the 29th or later means the last of that weekday in each month.
Each visit is a booking like any other, and these terms apply to every one. You pay for each visit when you collect the car. Nothing is charged when you join.
The plan has a minimum of three visits. We book your visits ahead and remind you a few days before each one.
A month cannot be skipped. If you cannot make a visit, call or text us before it and we will move it to another day in the same month, when we have a time free. If the car does not arrive for a visit that was not moved, the visit is missed: the plan ends, its later visits are cancelled, and section 5 applies to the missed visit.
After your third visit you can cancel the plan online, at no charge, up to 12 hours before your next visit; inside 12 hours, section 5 applies to that visit. Before your third visit, the plan can only be ended by calling or texting us. If it ends before your third visit, because you end it or because a visit is missed, the plan price no longer applies to the visits you have had: each is charged at our one-time price for a full interior and exterior detail for your car’s size, and the difference is due.
The price per visit is the plan price for your car’s size on the day you join, and it stays the same while your plan is active. If we change the plan prices, the new prices apply to people who join after the change.
If we cannot take your car in a given month, for example because we are closed that day, we contact you to move or skip that visit at no charge, and it does not count as missed. We may end a plan; if we do, nothing more is due for the visits you have had, and you pay nothing for visits that had not happened yet.
13. Changes to these terms
We may update these terms from time to time, and the date at the top of this page shows when they last changed. A booking is covered by the version you agreed to when you made it.
Questions about any of this: book@freshwhipsdetailing.com or (945) 267-9590.